Terms & Conditions

Last updated: 27 January 2026

Important Notice

These Terms & Conditions govern your use of the Zelica Technologies platform and Zelica Longevity App. By accessing our platform, you agree to comply with these terms. Please read them carefully.

1. Definitions

"Platform" means the Zelica Technologies digital health platform, including all associated features for health tracking, goal setting, nutrition planning, exercise coaching, blood test analysis, and lifestyle optimization.

"App" means the Zelica Longevity App, accessed via web or mobile.

"User," "you," "your" refers to any individual accessing or using our Platform or App.

"We," "us," "our" refers to Zelica Technologies Pty Ltd (ACN: 695 110 797).

2. Acceptance of Terms

By accessing, registering for, or using our Platform or App, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree, you must not use our Platform or App.

3. Nature of Service

3.1 Health & Wellness Platform Only

Zelica Technologies is a health technology platform and app provider. We do not provide medical consultations, telehealth services, or clinical care of any kind. The platform is designed to help you track, understand, and optimize your personal health data using advanced technology.

3.2 Not Medical Advice

All content, insights, and recommendations generated by the platform are for informational and wellness purposes only. They do not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before making any health-related decisions.

3.3 Not a Medical Emergency Service

The Platform and App are not designed for medical emergencies. Do not use our services for urgent medical needs. In emergencies, call 000 or attend your nearest hospital emergency department.

4. Eligibility & Registration

4.1 Age Requirements

You must be at least 18 years of age to use our Platform independently. Users under 18 must have parental or guardian consent and supervision.

4.2 Account Registration

You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account
  • Update your information promptly when changes occur

5. App Subscription & Payment Terms

5.1 Subscription Plans

The App offers multiple subscription tiers (Free, Pro, Premium, Longevity) with varying features as described on our pricing page. Features and pricing are subject to change with reasonable notice.

5.2 Payment Processing

All payments are processed securely through Stripe. By subscribing, you authorize us to charge your nominated payment method for the selected subscription tier on a recurring basis.

5.3 Billing & Renewals

  • Subscriptions automatically renew at the end of each billing cycle (monthly or annual)
  • You will be charged on the renewal date unless you cancel before that date
  • Price changes will be communicated at least 30 days in advance
  • Failed payments may result in service suspension

5.4 Cancellation & Refunds

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial subscription periods, except as required by Australian Consumer Law.

6. Use of the Platform

6.1 Permitted Use

The Platform is designed for personal, non-commercial use to track and optimize your health metrics. You may:

  • Track health metrics manually or via device integration
  • Set and monitor health goals
  • Access nutrition and exercise recommendations
  • View blood test results and trends
  • Manage personal health history and records

6.2 Prohibited Use

You must not:

  • Use the Platform for any unlawful purpose
  • Share your account with others
  • Attempt to reverse engineer, decompile, or extract source code
  • Use automated systems to access the Platform (bots, scrapers, etc.)
  • Interfere with or disrupt the Platform's functionality
  • Upload malicious code or engage in harmful activities
  • Misrepresent your identity or provide false information

6.3 Data Accuracy

While we strive for accuracy, health insights and recommendations are based on data you provide. You are responsible for ensuring the accuracy of information entered into the Platform.

7. Privacy & Confidentiality

Your privacy is paramount. We comply with:

  • Australian Privacy Principles (APPs)
  • Privacy Act 1988 (Cth)

For complete details on data collection, use, and protection, please refer to our Privacy Policy.

8. Intellectual Property

8.1 Ownership

All content, features, functionality, software, trademarks, and branding associated with the Platform are owned by Zelica Technologies Pty Ltd or our licensors and protected by Australian and international intellectual property laws.

8.2 License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal use in accordance with these Terms. This license does not include any right to:

  • Reproduce, modify, or create derivative works
  • Distribute, sell, or commercially exploit any content
  • Use our branding or trademarks without written permission

9. Limitation of Liability

9.1 Disclaimer

To the maximum extent permitted by Australian Consumer Law, we provide the Platform and App "as is" without warranties of any kind, express or implied. We do not guarantee:

  • Uninterrupted or error-free operation
  • Specific health outcomes or improvements
  • Accuracy of third-party integrations (Apple Health, Google Health)

9.2 Limitation of Damages

Subject to Australian Consumer Law, our liability for any claim arising from these Terms or Platform is limited to:

  • Re-supply of services, or
  • Payment of the cost of re-supply, or
  • The fees paid by you in the 12 months preceding the claim

We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities.

9.3 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or other applicable laws that cannot be excluded, restricted, or modified by agreement.

10. Indemnification

You agree to indemnify and hold harmless Zelica Technologies Pty Ltd, its employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  • Your breach of these Terms
  • Your misuse of the Platform or App
  • Your violation of any third-party rights
  • Information you provide being inaccurate or misleading

11. Third-Party Services & Links

Our Platform may integrate with or link to third-party services (Stripe for payments, Apple Health, Google Health, etc.). We are not responsible for:

  • Third-party privacy practices or terms
  • Availability or performance of third-party services
  • Accuracy of third-party data or content

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

12.2 Termination by Us

We may suspend or terminate your access immediately without notice if:

  • You breach these Terms
  • You engage in fraudulent or harmful activities
  • Required by law or regulatory authority
  • We cease operations

13. Amendments to Terms

We reserve the right to update these Terms at any time. Changes will be notified to users via email or App notification for material changes, and are effective 30 days after notice.

14. Dispute Resolution

14.1 Complaints

If you have a complaint about our Platform, please contact us at Welcome@zelica.com.au. We will investigate and respond within a reasonable timeframe.

14.2 Mediation

Before commencing legal proceedings, parties agree to attempt to resolve disputes through good-faith mediation.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and courts of appeal from them.

16. Contact Information

For questions, concerns, or complaints about these Terms, please contact us:

Zelica Technologies Pty Ltd

ACN: 695 110 797 | ABN: 35 695 110 797

Email: Welcome@zelica.com.au

Contact Form: zelica.com.au/contact

Your Agreement

By using the Zelica Technologies Platform or App, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you have any questions or do not agree to these Terms, please contact us before using our Platform.

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© 2026 Zelica Technologies. All rights reserved.

Zelica Technologies Pty Ltd  |  ACN: 695 110 797  |  ABN: 35 695 110 797

Zelica Technologies program, products, and services are intended only for maintaining and encouraging a healthy lifestyle and are not to be used for the diagnosis, cure, management, and/or treatment of any disease or condition. The Zelica Technologies app, products, and services should never be used for medication management or dosing decisions.

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